“Allegro’s 25 years of success in this industry is a testament to the quality of the solutions and services the company provides. Very early on, Allegro secured their place in the ETRM market space and has steadily built upon that with innovation and a commitment to customer value.”

CommodityPoint, Patrick Reames

Customer Support PDF Print E-mail

supportAny way, anywhere, anytime.

Allegro technical support hotlines are staffed exclusively by Allegro-trained and certified professionals who know our solutions and understand your business. This staff has far-ranging experience and routinely troubleshoots complex energy information issues and decision support environments. You get fast results because our support teams rapidly escalate and resolve issues.

For customer implementation and upgrade projects, the customer support team works directly with the Allegro Services personnel assigned to your project, allowing for a single interface for reporting issues.

In addition, as part of your license fees, Allegro provides support services that include telephone support, software releases, software updates, and release notes.